Customer Service: Billing Information

What rate do I pay?

The basic residential rate for wastewater treated by Duckett Creek is $18.75 per month. There are some areas where a surcharge is added to the treatment cost due to two situations. The first are homes where wastewater is treated by a new MBR plant. The additional fee helps pay the cost of the construction of the plant and is assessed to all users of that plant over a fixed period of time. The second situation refers to an area where a group of homeowners have constructed additional sewer lines.

How and when am I billed?

Charges are calculated on the first day of the month following the service period and are due by the last day of the month. Most of the residential billing is done on a quarterly basis. Those areas with a surcharge are billed on a monthly basis.

Commercial accounts are billed on a 30 day cycle, based on the date of the meter reading.

What are the different ways I can pay?

You may mail your payment or deposit it in the DCSD 24 hour drop box located in our parking lot at the base of the flagpole (click here for a directionsmap). You are also welcome to pay in person by cash, check or credit card at the DCSD office between the hours of 8:00am and 4:30pm Monday through Friday. Visa, Mastercard, and Discover are accepted by phone. You can also pay on-line using credit/debit cards. You may also call customer service to set up a autopayment schedule on–line.

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Who can I call if I have a question?

Our DCSD Customer Service department is available to help you Monday through Friday, 8:00 AM to 4:30 PM at 636-441-1244; you can also email your questions to customerservice@duckettcreek.com. For emergencies, please call 636-447-4944 or 314-729-4214.